Frequently Asked Questions

There is ample FREE parking right alongside the clinic. Please let yourself into the waiting area after sanitising your hands or wait outside if you prefer.

You will be greeted and invited through at the time of your appointment. Please be patient if we are running slightly late, we know you have arrived.

If you would like to arrive early there are plenty of pretty walks nearby including the Severn Farm Pond and the Lyn Coed-y-Dinas nature reserves but please be aware we are operating a strict timing schedule in line with COVID guidelines to avoid patients having to meet each other.

Are welcome, encouraged and often very useful! 

Data Protection Policy

(Link within your 1st appt welcome email for your signature)

Under the Data Protection (1998) Act, we are required to advise our patient(s) on our Data Protection Policy. As part of the Patient Record, this Clinic is required to retain information for the purpose of consultation for treatment, recording subsequent treatments, and for use by third party medical practitioners or governing bodies/insurers only, at the request of the patient in writing, the insurer or governing body. Upon completion of the Patient Consultation Form, Data Protection and consent Form, all paper files, digital images/videos and information therein may be electronically scanned and stored on computer file for as long as the patient remains a patient of the Clinic, and thereafter for a period of 7 years. Alternatively, paper records will be retained for the same period. All information provided will be treated as confidential, and will not be given to any other person(s)/organisation(s) without the consent of the patient concerned unless required to do so by the governing body or insurer in the case of a complaint or investigation. Information will be held both manually and electronically in files accessible only by staff of the Clinic who are directly involved in the data entry and processing of patient records. I the undersigned (or authorised Guardian)* 'acknowledge that I have read the Data Protection Policy (above) and do hereby give consent to Paul Martin RESTORE Sports Massage Ltd to maintain records for the purposes outlined within the policy.